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​Shipping and Return Policy

​Delivery & Return Policy



If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.




BUYER's requests are processed to prepare for delivery at the end of the order. Orders will be shipped within 5 (iks) business days after payment is completed. The status of your cargo can be monitored with the cargo tracking number that will be given to you as a result of your order.

In extraordinary situations such as strikes, lockouts, natural disasters, epidemics, riots, civil unrest, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire, and in cases arising from the buyer (not being at the address, not having an authorized person to receive the delivery, the buyer not being at the address). delivery time and conditions may vary in cases such as transportation, etc.

If the BUYER is not at the delivery address at the time of delivery of the products and the people at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation. If there is no one to receive the delivery at the address, it is the BUYER's responsibility to follow up and ensure the shipment of the products by contacting the cargo company. If the products are to be delivered to a person/organization specified by the BUYER and other than himself, the SELLER cannot be held responsible if this person/organization is not present at the address or does not accept the delivery. In these cases, any damages arising from the late delivery of the products by the BUYER and the expenses incurred due to the products being kept in the cargo company and/or returning the cargo to the SELLER are also the responsibility of the BUYER. If the buyer does not pay for the product he purchased or cancels it in his bank records, the SELLER's obligation to deliver the product ends. CANCEL BUYER; If he/she wants to cancel the product order, he/she can request cancellation by calling 0850 532 00 99 before the order is shipped. If the BUYER has paid by credit card for his order, the refund will be made to his card within 3 (three) business days at the latest. For credit card purchases, after the refund is made by the SELLER, the time taken for the transaction to be reflected on the credit card statement is 1-8 business days, depending on the bank. Refunds for payment options via wire transfer/EFT; By requesting bank account information from the BUYER, the payment will be made to the account specified by the BUYER (the account must be in the name of the person at the billing address or in the name of the user member) via money transfer/EFT. In case of cancellation in payment at the door transactions, no refund is possible as the payment has not been made. RETURN BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the goods, in cases where the right of withdrawal can be exercised without giving any justification and without paying any penalty; In this context, there is a legal right to refund. If the right of withdrawal is not exercised in accordance with the relevant legislation and the periods specified below and in accordance with the procedure, the BUYER loses his right of withdrawal. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER. BUYER can make the withdrawal notification within 14 (fourteen) days from the delivery date of the goods, before the right of withdrawal expires, via the …..…….. option at If the purchased products are desired to be returned, the return form on the back of the invoice must be filled out completely within 10 (ten) days from the date of notification regarding the exercise of the right of withdrawal and sent together with the invoice of the relevant product to the return address below. Exercise of the right of withdrawal; It is subject to the condition that the packaging of the product is unopened, intact and the product is unused. BUYER must inspect the goods subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods should not be received from the cargo company. Otherwise, the goods received are assumed to be undamaged and intact. BUYER must protect the goods carefully after delivery. If the right of withdrawal is to be used, the goods should not be used. The invoice must be returned along with the product. Within 14 (fourteen) days from the date on which the notification that the BUYER exercises his right of withdrawal reaches the SELLER, the SELLER will return all payments collected, including the product subject to the right of withdrawal and the delivery costs of the goods, if any, to the BUYER. These payments will be made in one go, in accordance with the payment instrument used by the BUYER when purchasing the products, and without incurring any costs or obligations to the BUYER. GUARANTEE All kinds of medical healthcare services, including the products sold on the website, are under the Manufacturer's Warranty for at least 1 year against workmanship, design and material defects. Regarding the services provided; If satisfaction with the service is not achieved within the warranty period, provided that the warranty conditions are complied with, the fee paid will be refunded to our customers as soon as possible after deducting the taxes. • Negative consequences resulting from the consumer's mistakes are not covered by the warranty. a) The consumer does not attend the appointments without an excuse, b) The consumer does not comply with the protective measures after the session, c) In cases where the consumer does not comply with the matters explained in the consent form or does not show the necessary care completely or partially, we are not responsible for a refund in case of any reason arising from the consumer (moving to an address where we do not have a branch, etc.) without any service defect.

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